To change your login information, go to the home page and click the “YOUR PROFILE” tab at the top. Ensure you’re in the “Manage Your Account” section, then click the “EDIT MY LOGIN INFORMATION” button to make the necessary updates. If you need to modify the personal information in your profile, please contact customer service […]
2. How do I find my account number?
You can find your account number on your invoices, located in the “Billed to:” section. To view your invoices, follow the instructions under question: “How do I view my invoices?“.
3. How do I authorize other people to access my account on the client portal?
The client portal allows you to grant full or partial access to selected individuals. To do this, go to the “YOUR PROFILE” tab, navigate to the “Your Employees and Agents” section, then click on “Create a New User” and follow the on-screen instructions.
4. How do I sign up for notifications?
To set up email or SMS notifications, click on the “YOUR PROFILE” tab in the main menu and navigate to the “Notification Settings” section. From there, you can schedule notifications for your entire account. Simply select your preferred notification method(s) and enter your email address and/or phone number to start receiving alerts.
5. How can I view my invoices?
On the home page, click the “INVOICES AND STATEMENTS” tab and ensure you’re in the “Invoices” section to see a full list of both billed and paid invoices. To download an invoice as a PDF, just click the document icon next to the one you want.
6. How can I pay my bills?
From the home page, click the “PAYMENT” tab at the top. To pay one or more bills, select the “PAY A BILL” option. Choose the bill(s) you’d like to pay and click the “PAY” button to continue. The “PAYMENT PROCESS” window will appear, allowing you to complete your payment. Please note that only Visa and […]
7. How can I register a payment card?
You can register a payment card in two ways: Method 1:When making a payment, simply check the “Save card details” box after entering your card information. Method 2:Go to the “YOUR PROFILE” tab in the main menu and click the “ADD NEW CARD” button in the “Online Payment Method” section. Saving a payment card makes […]
8. How can I set up Direct Debit payments?
To set up Direct Debit payments, go to the “YOUR PROFILE” tab in the main menu. In the “Online Payment Method” section, find the Direct Debit sign-up box and click the “Apply Now” button. Fill out the application form, ensuring you select the “Direct Debit” option. Once set up, your payments will be processed automatically […]
9. How can I change my expired credit card?
When your credit card expires, remove the old card from your online payment method list. Then, follow the steps outlined in question : to register a new card.
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