If your invoice has been in ‘Submitted’ or ‘Pending’ status for more than 72 hours, it means that we have not yet received confirmation that the invoice has been processed or that we have not received confirmation of receipt from the site. If the problem persists, please send an email to facturationmem@harnoisenergies.com / merchandisingbilling@harnoisenergies.com
The product price is incorrect. What should I do?
If the product price is incorrect, you can modify the product price directly when creating the invoice.
Who can I contact if I have a problem with the TIP portal?
For any assistance or questions regarding the TIP portal, please contact our support service on the telephone number provided on the site.
The packaging (e.g. quantity per box) of the product is incorrect. What should I do?
If the product packaging is incorrect, please contact us at the following address: miseenmarche@harnoisenergies.com / merchandising@harnoisenergies.com
My product does not appear in the list of items. What should I do?
If your product does not appear in the list of items, please contact us at the following address: miseenmarche@harnoisenergies.com / merchandising@harnoisenergies.com.
How do I know if my invoice has been approved?
You can check the status of your invoice in the TIP portal. If the invoice has the status ‘Approved’, it means that the invoice is in the payment process.
What should I do if I need to modify an invoice that has already been submitted?
If you need to make changes to an invoice that has already been submitted, you must first send an email to facturationmem@harnoisenergies.com / merchandisingbilling@harnoisenergies.com with the number and date of the invoice to be modified. Our billing team will contact you with specific instructions.
How do I create an invoice in the TIP portal?
To create an invoice, log in to your account on the TIP portal, click on the ‘+ NEW INVOICE’ option, fill in the required information, then save it as a draft. Once you are satisfied with the information, you can submit the invoice.
What are the different statuses of an invoice on the TIP portal?
Invoices submitted on the TIP portal can have the following statuses:
- 1
- 2