Upcoming Changes: Effective October
Dear Customer,
As part of our ongoing commitment to providing you with a secure and reliable experience, we are introducing an additional measure to enhance the protection of your Énergies Express card transactions.
Effective October 20, 2026, a PIN will be required for every payment made with your Énergies Express card. While this measure is already in place at Cardlock locations, it will now be extended to all gas stations within our network that accept the card.
By requiring a PIN for every transaction, we are strengthening the protection of your account against unauthorized or fraudulent use. This enhancement also allows us to standardize security practices across our entire network, ensuring a consistent, secure, and reliable payment experience wherever you use your card.
Your Énergies Express card already has a PIN
Every Énergies Express card is assigned a unique, confidential PIN selected during card activation.
Already know your PIN? No action is required. Beginning October 20, 2026, simply enter your PIN each time you make a purchase with your Énergies Express card.
Don’t know your PIN? You can easily create a new PIN by logging into your account through our Customer Portal.
You do not need to know your current PIN to change it. Because the Customer Portal is a secure environment, simply enter your new PIN and confirm it. Please allow 24 to 72 hours for the change to take effect.
To help you with this process, a detailed guide is also available by clicking here.
| Please note that your PIN cannot be viewed in the Customer Portal for security reasons. |
Don’t have a Customer Portal account?
Create your account in just a few minutes by clicking the button below.
Authorized Products with Your Card
Once your PIN has been activated, only the products authorized on your account can be purchased at service stations using your Énergies Express card, as is already the case at Cardlock locations. To modify your product selection, please contact your sales representative.
If you forget your PIN or need assistance, our team is available at 1-833-414-2326, Monday to Friday, from 8 a.m. to 5 p.m. We will also be sending additional communications to guide you throughout this transition.
Thank you for your trust and continued loyalty.